1. Introduction
At Synthex, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI chat automation services. Please read this policy carefully.
2. Information We Collect
We collect information you provide directly to us, including:
- Contact information (name, email, phone number)
- Business information (company name, website, industry)
- Communication data through your chatbot implementations
- Usage data and analytics from our services
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Develop new features and functionality
- Communicate with you about our services
- Process transactions and send related information
- Monitor and analyze trends, usage, and activities
4. Data Ownership
You own your data. All conversations, customer information, and business data processed through Synthex bots remains the property of the client. We do not access, use, or share your customer data without your explicit authorization.
5. AI Model Training
We do not use your data to train our general-purpose AI models. If you opt-in to collaborative AI features, we will clearly disclose what data is used and obtain your explicit consent.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All data is encrypted in transit and at rest.
7. Third-Party Services
We may share your information with third-party service providers who assist us in operating our website and conducting our business. All such providers are bound by confidentiality agreements.
8. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your personal information
- Export your data in a portable format
- Opt-out of marketing communications
9. Contact Us
If you have questions about this Privacy Policy, please contact us at [email protected]